Contact Centre

Based in North Wales, our dedicated contact centre agents operate professional, bespoke and bilingual customer service systems for organisations across Wales and the UK.


PTI Cymru’s award-winning marketing team provide effective and integrated marketing support for our clients, planning and creating activity that generates measurable results.

Bespoke Services

We listen to our customers and build the services we deliver around the solutions they need. Get in touch with us to discuss how we can specially tailor our services to best meet your requirements.

Bus Service Data

PTI Cymru’s data team create and maintain bus service information for the whole of Wales. This data is supplied to Traveline Cymru and other bus service information systems.

Who we are

PTI Cymru offer expert bilingual customer service management, marketing support, bus data services, translation services and much more to a range of organisations across Wales and the UK. We are committed to creating bespoke high-quality services based on collaborative relationships with our clients. Delivering trusted and innovative solutions since 1999, our team have the knowledge, flexibility and capacity to produce measurable results.

Our Clients


Traveline Cymru is a Welsh Government funded ‘one-stop-shop’ for public transport information in Wales. Customers can access this information via the bilingual Traveline Cymru Freephone number, website and app.


Mytravelpass is a Welsh Government funded initiative, offering all 16-21 year olds in Wales a 1/3 discount on bus travel.


TrawsCymru are a Welsh Government funded service, providing vital longer-distance bus services for communities across Wales.


Bwcabus provide both fixed route services and demand responsive journeys within the North Carmarthenshire, South Ceredigion and Pembrokeshire areas.


Transport for Wales Rail Service, operate a number of popular train routes across Wales.


National Rail Enquiries, part of the Rail Delivery Group, are an information service for rail services across the National Rail network in England, Wales and Scotland.


Bike sharing provider Nextbike UK are part of Nextbike GmbH, the most extensive bike sharing service in the world.


Drivetech, part of the AA, are a leading provider of driver assessment, training and educational schemes in the UK.

Get in touch

To start the conversation about how we can deliver our high quality services on behalf of your organisation, please send us an email at or fill out the contact form below.