Traveline Cymru is a Welsh Government funded ‘one-stop-shop’ for public transport information in Wales. Customers can access this information via the bilingual Traveline Cymru Freephone number, website and app.


Who they are

Traveline Cymru is the Welsh Government’s public transport information service, helping people to travel around Wales and beyond with ease. Working in partnership with public transport operators and local authorities in Wales, Traveline Cymru offer a one stop shop for all bus, coach and train journey planning and timetable information in Wales. This information can be accessed through their bilingual website, Freephone telephone number and free iPhone and Android apps. They also provide information for walking, cycling, park and ride and community transport.


What we do

PTI Cymru’s dedicated data team liaise with transport operators and local authorities to deliver accurate public transport information across Traveline Cymru’s digital platforms. This data is collected, processed and uploaded to the data system from PTI Cymru’s Cardiff-based office by an 8 people strong team, some of whom are PTI Cymru’s longest serving members of staff.

Also based in the Cardiff office are PTI Cymru’s award winning marketing team, whose main responsibility is to promote the use of Traveline Cymru’s services whilst ensuring that the needs of customers remain at the forefront of all their activity. The team manage and create Traveline Cymru’s website and social media content, attend promotional events across Wales and create exciting and innovative campaigns to engage with new and existing customers.

Additionally, customers can ring the Traveline Cymru Freephone customer service number. This is operated by PTI Cymru’s North Wales based Contact Centre agents, who offer free, bilingual and impartial public transport information and advice from 7am-8pm daily. All agents have a strong understanding of the Traveline Cymru brand and are committed to providing easily accessible and accurate public transport information.

PTI Cymru’s Contact Centre agents also disseminate information regarding service delays, alterations and updates via the Traveline Cymru Facebook and Twitter accounts. These accounts are monitored 7am-8pm daily, with extended hours during periods of inclement weather to ensure customers are kept up to date with the latest information.

We actively encourage our clients to undertake customer satisfaction surveys to promote continuous development. In their most recent survey, Traveline Cymru customers across Wales were considered to be some of the happiest with satisfaction levels reaching an “exceptional” 97%. PTI Cymru’s contact centre received notable praise from the organisation’s older demographic, scoring and impressive 95%. Customers described contact centre staff as “extremely competent and helpful”.