News

PTI Cymru win ‘Small Contact Centre of the Year’ at Welsh Contact Centre Forum Awards

The event, hosted by comedian Russell Kane, took place both in person and virtually.

PTI Cymru’s North Wales contact centre shortlisted in UK Contact Centre Awards

Our bilingual contact centre based in Penrhyndeudraeth has been shortlisted in this year’s prestigious UK Contact Centre Awards.

Train operators to extend lifesaving Rail to Refuge travel scheme

The decision comes as figures show four survivors a day, on average, have been using the lifesaving scheme to access free train travel.

PTI Cymru secure new contact centre contract win with the Rail Delivery Groups' ‘Rail to Refuge’ programme

A contact centre in North Wales has secured a new contract with National Rail Enquiries after quickly adapting its business to facilitate call handling at home.

PTI Cymru win at inaugural Wales Transport Awards

PTI Cymru is “delighted” to have won a prestigious award recognising its services to travel in Wales.

Who is the voice behind bus announcements in Wales?

If you’ve caught a bus in south Wales, you’ve heard Sara Owen Jones – one of the best-known people you’ve never seen.

Transport for Wales passengers set to benefit from extra capacity and improved train services

It has been announced that space for 6,500 more commuters a week will be made on Transport for Wales services from December this year.

Transport for Wales customers set to benefit from £40 million fleet investment

Transport for Wales believe this is a “major step to building a better railway for current and future generations.”

Traveline Cymru wins Arts & Small Business Award for innovative partnership

The Arts & Business Cymru Awards 2019, now in its 25th year, aim to recognise “creativity and excellence” in partnerships between business and the arts.

Transport for Wales launch new North Wales to Liverpool services

Commencing 20th May 2019, Transport for Wales will now be operating hourly services between North Wales and Cheshire to Liverpool.