Based in North Wales, our dedicated contact centre agents operate professional, bespoke and bilingual customer service systems for organisations across Wales and the UK.
Based in North Wales, our dedicated contact centre agents operate professional, bespoke and bilingual customer service systems for organisations across Wales and the UK.
PTI Cymru’s bilingual contact centre is right at the heart of the North Wales town of Penrhyndeudraeth. As part of a Welsh speaking community, all of our contact centre agents are able to answer calls fluently in both Welsh and English, broadening the scope of the services we are able to offer our clients.
All of our agents receive regular customer service and call handling training to ensure they are delivering the highest quality of service on behalf of our clients. We also work collaboratively with our clients to equip our agents with the knowledge and skills to operate their specific customer service systems.
Our contact centre services include, but are not limited to:
Following a recent expansion of our services and client base, a new office has been renovated opposite our existing site in Penrhyndeudraeth. This space will allow us to develop the services we offer even further and embark on exciting new projects with clients of any size and capacity looking to fill a gap in their current business offering.
You can get in touch with us here if would like to know more about the contact centre services we offer and how these can fit into your service delivery.
We also offer online and offline marketing support, as well as specially tailored services to suit the individual needs of our clients. Visit our bespoke services page to see what we can do for you.