National Rail Enquiries, part of the Rail Delivery Group, are an information service for rail services across the National Rail network in England, Wales and Scotland.


Who they are

National Rail Enquiries are an information source for all passenger rail services on the National Rail network. Their journey planner, fare and live departure information can be accessed via the National Rail Enquiries website or app.


What we do

PTI Cymru operate a Welsh language customer service phone line for National Rail Enquiries, answering all customer queries related to timetables, tickets and service availability from 7am-8pm daily. Customer queries are answered as accurately as possible using the available National Rail Enquiries systems. Our agents receive regular training on the use of these systems and have a proficient understanding of the information delivered through the National Rail Enquiries service.

Our contact centre agents are committed to delivering excellent customer service on behalf of the client. All agents are fluent Welsh speakers, maintaining a high level of Welsh language competence at all times when handling customer enquiries.